Last Updated: October 28, 2026
1. Introduction
At Fibranetway, we aim to provide reliable internet connectivity and satisfactory customer service. This Refund Policy explains the terms and conditions under which payments for our internet plans and related services may be refunded.
By purchasing or subscribing to our services, you agree to the terms outlined in this policy.
2. Internet Plan Payments
Payments made for internet plans, subscriptions, installation, activation, or other related services are subject to the applicable plan terms and service conditions.
Refund eligibility may depend on the type of service purchased, whether the service has been activated, and the circumstances of the refund request.
3. Refund Eligibility
A refund request may be considered in circumstances such as:
A payment was deducted more than once for the same transaction.
A payment was successfully processed, but the requested service could not be provided by Fibranetway.
An eligible service request was cancelled before activation, subject to the applicable cancellation terms.
A billing error resulted in an excess payment.
Each request will be reviewed individually, based on the transaction details and applicable terms.
4. Non-Refundable Charges
Unless required by applicable law or specifically approved by Fibranetway, the following charges may not be refundable:
Installation or activation charges for services already completed.
Subscription charges for a period during which the service has already been provided.
Payments for completed services or work.
Charges expressly identified as non-refundable under the applicable plan terms.
5. Cancellation Requests
Customers who wish to cancel an internet plan or service should contact our support team with their registered mobile number and relevant account details.
Cancellation requests will be processed according to the applicable subscription terms. Cancellation does not automatically guarantee a refund.
6. How to Request a Refund
To request a refund, contact our customer support team and provide the following information:
Full name of the customer.
Registered mobile number or email address.
Payment transaction ID or receipt.
Internet plan or service details.
Reason for requesting a refund.
Our team will review the request and may contact you if additional information is required.
7. Refund Processing Time
Once a refund is approved, the processing time may vary depending on the payment method, bank, payment provider, and transaction status.
Where applicable, approved refunds will generally be returned through the original payment method. We will communicate any relevant updates regarding the refund request.
8. Failed Transactions and Duplicate Payments
If your payment is deducted but the transaction fails, please contact us with the payment reference or transaction ID. Duplicate payments will be checked against our transaction records and handled according to the applicable payment and refund procedures.
9. Changes to This Policy
Fibranetway reserves the right to update this Refund Policy when necessary. Any changes will be published on this page with a revised “Last Updated” date.
10. Contact Us
For refund requests, billing questions, or cancellation assistance, please contact us:
Company: Fibranetway
Phone: +91 9585527149
Email: info@fibranetway.com
Please include your payment reference and registered contact details to help us review your request efficiently.