Fibra Netway Pvt Ltd – Customer Refund Policy
Effective Date: [11/10/2022]
- Introduction
At Fibra Netway Pvt Ltd, we are committed to providing our customers with top-notch services and ensuring their satisfaction. This Customer Refund Policy outlines the terms and conditions under which refunds are provided to our valued customers. Please read this policy carefully to understand your rights and responsibilities regarding refunds.
- Refund Eligibility
2.1. Service Cancellation: Customers are eligible for a refund if they cancel their services within the agreed-upon service contract period and meet the terms and conditions specified in their service agreement. Service cancellation outside the contract period may result in fees or charges.
2.2. Service Disruption: If Fibra Netway Pvt Ltd fails to provide the agreed-upon services due to technical issues or unforeseen circumstances, customers may be eligible for a refund for the downtime period. Refunds will be calculated based on the proportion of the service downtime to the total billing period.
2.3. Over-payment: In the event of overpayment or billing errors, customers will be eligible for a refund for the excess amount paid.
- Refund Process
3.1. Requesting a Refund: Customers must submit their refund request in writing through one of the following methods:
- Email: info@fibranetway.com
- Customer Service Phone: 9585527149
3.2. Required Information: To process a refund, customers must provide the following information:
- Account details (Account Number, Customer Name)
- Reason for the refund request
- Supporting documents (if applicable)
3.3. Processing Time: Fibra Netway Pvt Ltd will make reasonable efforts to process refund requests promptly. However, the processing time may vary based on the complexity of the request and the method of payment. Customers will be informed of the estimated processing time upon request.
3.4. Refund Method: Refunds will be issued using the same payment method used for the initial transaction, unless otherwise agreed upon between the customer and Fibra Netway Pvt Ltd.
- Refund Exceptions
4.1. Non-Refundable Fees: Certain fees, such as installation fees, service activation fees, or one-time charges, are non-refundable unless otherwise specified in the service agreement.
4.2. Service Violations: Customers who violate the terms of their service agreement or engage in illegal activities using our services may not be eligible for a refund.
- Contact Information
If you have any questions or concerns regarding our refund policy, please contact our customer support team at:
- Email: info@fibranetway.com
- Customer Service Phone: 9585527149
- Amendments
Fibra Netway Pvt Ltd reserves the right to amend or update this refund policy at any time without prior notice. Customers will be notified of any changes to the policy on our website or through other appropriate communication channels.
By using Fibra Netway Pvt Ltd services, you agree to abide by the terms and conditions of this Customer Refund Policy.
Thank you for choosing Fibra Netway Pvt Ltd as your service provider.
Fibra Netway Pvt Ltd,
Address:- 294, G2, second floor, Commercial Street, Bangalore Road, Krishnagiri, Tamil Nadu, 635001.
Website: www.fibranetway.com
Phone Number: 9585527149 Email Address: info@fibranetway.com