Privacy Policy

At Fibra Netway Pvt. Ltd. (hereinafter referred to as Fibra Netway), we are committed to protecting the personal information of our customers and maintaining their privacy.

**Definition of Personal Information**

“Personal information” refers to any information that can uniquely identify, contact, or locate an individual, or can be used with other information to uniquely identify an individual. This includes, but is not limited to, your name, father’s name, mother’s name, spouse’s name, date of birth, address, phone number, email address, occupation, and information contained in identity and address proof documents or images.

For the purposes of this policy, sensitive personal data or information such as financial information (bank account, credit card, debit card, or other payment details), passwords, and authentication information for any of our products or services is also considered Personal Information.

**Collection of Personal Information**

We may collect Personal Information when you use our services or website or otherwise interact with us. Personal Information may be collected through the Customer Application Form (CAF) or through authorized third parties. Third parties may include service providers who handle, manage, store, process, protect, and transmit information on behalf of Fibra Netway, including sub-contractors, consultants, and representatives.

We may also collect information related to your usage of our services, such as call details, contact lists, browsing history on our website or app, location details, and additional information provided by you while using our services. We may log activities performed by you on our network and websites using various internet techniques such as web cookies, web beacons, and server log files for analytical purposes and to improve your experience on our site. You can opt-out of cookies by changing your browser privacy settings.

If you choose not to provide your information or consent to its use, or later withdraw your consent, Fibra Netway reserves the right to discontinue the services for which the information was required.

**Use of Personal Information**

Fibra Netway may collect, store, process, and transfer your Personal Information in accordance with applicable laws and regulations for various purposes, including but not limited to:

– Verifying your identity
– Completing transactions and billing for products and services
– Responding to service or assistance requests
– Performing market and business analysis
– Providing, maintaining, and improving our products and services
– Addressing issues and concerns with our products and services
– Promoting and marketing products and services of potential interest to you
– Ensuring compliance with legal and regulatory requirements to prevent and detect fraud and crimes

**Disclosure and Transfer of Personal Information**

Fibra Netway may use Personal Information for internal assessments, measures, operations, and related activities. We may transfer your Personal Information to entities or organizations within India to fulfill contractual obligations or with your consent, which may include sharing aggregated information to provide better services. We take reasonable security measures to ensure that third parties follow appropriate security practices.

We may disclose your Personal Information without your consent to government or law enforcement agencies as required by law for verification, prevention, detection, investigation, prosecution, and punishment of offenses.

We obtain your consent for sharing Personal Information through various means, such as in writing, online, through “click-through” agreements, orally, or as part of the terms and conditions of our services. We assure you that Fibra Netway does not disclose your Personal Information to unaffiliated third parties in a manner that would compromise your privacy.

Fibra Netway may engage third parties for strategic, business, tactical, and operational purposes. These third parties are bound by contractual agreements to adopt reasonable security practices and procedures to protect Personal Information.

**Security Practices and Procedures**

Fibra Netway adopts reasonable security practices and procedures in line with international standards and applicable laws to protect your Personal Information from unauthorized access or disclosure. This includes technical, operational, managerial, and physical security controls.

We also ensure that our third parties adopt reasonable security practices to protect Personal Information. Despite these measures, security risks may arise due to reasons beyond our control, such as hacking, viruses, force majeure events, and breaches of secure servers. While we strive to protect your Personal Information, absolute security cannot be guaranteed.

For responsible disclosure of security vulnerabilities, please email us at

**Access and Correction**

Subject to applicable laws, we will provide you access to the information we hold about you and facilitate corrections and updates. We may request specific information to confirm your identity and ensure your right to access your data. This security measure ensures that personal data is not disclosed to unauthorized individuals. We aim to respond to legitimate requests within a reasonable timeframe.

**Feedback and Concerns**

We are committed to safeguarding your personal information and welcome your feedback and concerns. If you have any concerns about your personal information, please contact us at

**Opt-Out Policy**

To opt out of receiving product or service-related communications from us, please email

**Changes to Privacy Policy**

Fibra Netway reserves the right to amend or modify this Privacy Policy at any time. We will post any changes to this page. Please check the “Last Updated” legend at the top of this page to see when this Privacy Policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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