Fibra Netway provides prepaid services and does not entertain any refund or cancellation of amounts paid by the subscriber(s) for annual, semi-annual, quarterly, or monthly packages. This means no payment cancellation or refund is permitted.

Any disputes regarding payments, refunds, or cancellation of transactions due to technical reasons are subject to arbitration/resolution on a case-by-case basis.

Only in the case of non-feasibility of a new connection will a refund be made by Fibra Netway. The time for the refund in such cases is approximately 4 to 6 weeks from the date of refund confirmation by the Fibra Netway payment team.

Refundable security deposits against any physical assets will be entertained only upon the return of the particular physical asset in working condition.

In case of billing disputes, Fibra Netway subscribers are required to email us with the specific concern at support@fibranetway.com. The concern will be addressed in approximately 4 to 6 weeks. If any dispute is identified, it will be compensated by way of a discount or credit note adjusted in the account of the subscriber(s).